Crisis management refers to the process by which organizations prepare for, respond to, and recover from significant events that threaten to harm them, their employees, their stakeholders, or the general public. It involves the development of strategies and protocols to address emergencies, mitigate risks, and manage the aftermath of crises, which can include natural disasters, technological failures, economic downturns, public relations incidents, or any unforeseen event that disrupts normal operations.
Effective crisis management encompasses several key components: the identification of potential crises, the formulation of response plans, the establishment of communication strategies, and the training of personnel to react appropriately during a crisis. The goal is to minimize the impact of the crisis, protect assets, maintain or restore the organization’s reputation, and ensure the safety and well-being of all involved. Good crisis management also involves learning from past experiences to improve future responses and reduce vulnerabilities.
The documentary '7291' highlights the tragic events in Madrid's nursing homes during the COVID-19 pandemic. The portrayal of these events has stirred controversy, prompting a response from Madrid's regional government…